Energy Geeks becomes a member of Energy Broker ADR Scheme
The Energy Broker Alternative Dispute Resolution (ADR) Scheme provides an impartial dispute resolution service and insight to help brokers to improve their service, processes, and customer experience.
The Ombudsman Services has been providing independent dispute resolution services across the energy, communication, and parking sectors since 2002. It is a purpose-led, not for profit organisation with a mission is to build trust by ensuring that businesses treat customers fairly.
How do they help?
- The Ombudsman Services resolves between energy suppliers/brokers and their customers. Its independent, impartial service considers both the rules and regulations and what is fair and reasonable.
- The organisation is dedicated to helping suppliers and brokers to improve their service, processes, and customer experience to build trust and confidence, through sharing insight and by working more broadly to inform policy and address industry-wide issues for the benefit of all.
Energy Geeks prides itself on offering the highest level of service and customer experience. By joining the Energy Broker ADR Scheme, we aim to provide impartial resolution services for our customers to ensure trust and transparency.
For more information, visit the Ombudsman Services website, or view our updated complaints procedure for our dispute resolution information.