Log the issue
Gather the account, meter, contract and correspondence needed to investigate.
Energy administration continues after a contract is agreed. Queries can involve start dates, billing information, meter details, renewals and changes at the premises.
Our account support is designed to provide continuity and a clear route for questions. The exact services available depend on your agreement with Energy Geeks.
Ongoing support
Keep records current and queries accountable.
Route the query
Liaise with the appropriate supplier, network or metering contact.
Record the outcome
Update the account history and identify any procurement follow-up.
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Customer experience
Business energy support for LTS Global Solutions
Read how Energy Geeks helped with a change of tenancy, supplier options and ongoing account support.
Ongoing utility administration
What business energy account management can cover
Procurement secures a contract; account management helps keep supplier, meter and renewal records accurate throughout its life.
Maintain a reliable contract and site register
A useful account record brings together suppliers, account numbers, MPANs or MPRNs, contract dates and named contacts for each location. This is particularly important where sites have different renewal windows or billing addresses.
Keeping the register current supports renewal planning and makes changes of tenancy, meter replacements and supplier handovers easier to trace. The exact records maintained depend on the agreed service scope.
Route billing and supplier queries effectively
Supplier liaison can cover incorrect account details, missing bills, estimated reads, contract-start questions and other administration. Clear evidence and a documented timeline make it easier to route each issue to the right supplier team.
Some matters require a formal supplier complaint, technical metering visit or network investigation. We explain the next route where an issue falls outside the agreed account-management service rather than promising a result we do not control.
Prepare for the next renewal cycle
Contract end dates and notice provisions should be recorded early enough for the business to verify its data and consider procurement options. A renewal diary reduces reliance on last-minute reminders or out-of-contract pricing.
Consumption, site changes and open queries can then feed into the next tender. This keeps ongoing administration separate from the decision about which future contract or supplier option is most suitable.
Questions and answers
Business energy account management FAQs
What can account management cover?
Depending on your agreement, support can include contract records, renewal dates, supplier communication and queries about meter or account information.
Who should I contact with a billing query?
Use the named contact on your Energy Geeks correspondence or the main contact details, including the supplier bill and account number where possible.
Is account management the same as energy procurement?
No. Procurement concerns selecting and arranging a contract; account management concerns agreed administration and supplier liaison during the contract.
Can existing supplier accounts be supported?
That depends on the agreed scope and available authority. Account details, contracts and open query records are needed before support can be confirmed.
Will Energy Geeks handle formal supplier complaints?
We can help organise information and explain the appropriate route. Responsibility for a formal complaint depends on the service agreement and supplier process.
What our customers say
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Great Service
“Great service from Dave and Max over the years. Feels good to have trust in their care.”
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28 March 2024
David been the very best in...
“David has been the very best in customer care. I highly recommend him ,as he has been so so helpful and has always called or emailed immediately when needed”
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11 March 2024
So glad to get my Electricity renewal...
“So glad to get my Electricity renewal sorted out by David at Energy Geeks with a superior rate to those quoted by others in the market. I felt comfortable speaking to him and he gave …”
Mr Hart
8 March 2024